Your Edmonton Family Dental Clinic
Mon - Wed & Fri: 7am - 4pm , Thurs: 11am - 8pm

Privacy Policy

Effective Date: November 1, 2017.

This Privacy Policy discloses the privacy practices for the Glenora Dental website (www.glenoradental.com) including all subdomains, present and future (the “Website”).  Glenora Dental is committed to helping protect your privacy when you use our Website.  

Please read the following Privacy Policy to understand how your personal details are collected, used and disclosed in conjunction with the Website. By visiting the Website, or by supplying us with personal information in conjunction with it, you consent to the collection, use, and disclosure of your personal details as outlined in the terms below. If you do not agree with these terms, please exit the Website and refrain from future use of it, and do not provide us with any personal information through the Website.

Please note that this Privacy Policy does not apply to details captured offline, such as at in-person visits to the clinic.

How we Collect and Use Your Personal Information

Personal information is information that is about an identifiable individual. When you visit our Website, we may ask you for some of your personal information, such as when you complete a web form to schedule an appointment or consultation.  We may use your name, phone number, email, or other details to get in touch with you for this purpose.  We may also capture additional personal details, with your consent, or as acceptable or required by law, for marketing purposes and to improve our communications.

We may send you either administrative or promotional emails as permitted under applicable laws governing email communication.  You can opt out of receiving commercial email communication from us by using the unsubscribe mechanism in any promotional message you get from us or by contacting us at the address provided at the end of this Privacy Policy.

Consent

By visiting the Website and sharing your personal information with us, you consent to the collection, use and disclosure of your information as outlined in this Privacy Policy.  At any time, you have the right to remove your consent to the collection, use and disclosure of your personal information, subject to reasonable notice and a request in writing to the address below.

Safeguards

We take protection of your personal information very seriously. Our team has taken steps to help ensure that your personal information is safe.  However, the transmission of information via the internet is never completely secure.  Any use of the Website is at your own risk.  In the rare event that there is a security breach, we do not accept responsibility or liability for leaked, copied, stolen or lost information

Sharing Your Personal Details

On occasion, we may share your personal details with our affiliate, Canadian Dental Services (“CDS”) in order to provide services to you and to better run our business as described in this Privacy Policy.  We may also share your personal details with certain third party service providers who deliver services on our behalf, such as payment processors.  These service providers will have access to your personal information solely for the purpose of providing such limited functions.

Third party service providers may store and process your personal information in the United States or other jurisdictions, and your personal information may be subject to disclosure and/or accessible by government, law enforcement and national security authorities pursuant to the laws of those jurisdictions.  For information about our use of affiliate and third party services providers outside Canada, please contact us at the address below.

We may use or disclose your personal details for the purpose of assessing and/or executing an actual or proposed financing, purchase, sale, assignment, or removal of all or portions of the dental business or assets.  Our successors may use or release your personal details for similar reasons as those described in this Privacy Policy.

We may also disclose personal information in order to comply with legitimate governmental and/or law enforcement requests, subpoenas, court orders, or other legal obligations, or to protect the rights, property or safety of our business, the business of our affiliates or other parties as appropriate and in accordance with applicable laws.

Website Links

Throughout our Website, we may link to external, third party sites such as Facebook or Twitter. It is important to note that these external sites do not fall under our Privacy Policy, and accordingly we cannot control, nor are we responsible for, any personal information captured by such third party sites. We encourage you to carefully review the applicable privacy policies of these third party sites.

Improving the Online Experience with Analytics and Cookies

We use Google Analytics to collect data about your visit to our Website, such as your IP address, the date and time of your visit, the length of your stay, the pages you visited, what city or province you are visiting from, search terms that brought you to our site (if applicable), and the referral source (if you found us via a third party site).  We use this data to make changes to our Website, and to better understand user trends in order to help improve our website and your experience on it.

We also use “cookies” on our Website that remember details about your session in order to understand your preferences and improve your online experience.  You can update your browser settings at any time if you would like to block cookies, however, doing so may impact your experience on the internet.

Updates to Our Privacy Policy

We reserve the right to make updates to our Privacy Policy at any time.  Users are responsible for periodically reviewing this Privacy Policy to learn of any revisions.

Your submission of personal information, or use of the Website, following any changes to this Privacy Policy, constitutes your acceptance of any amendments.

Your Rights to Access and Correct your Personal Information

You can contact us to obtain a copy of any of your personal information stored by us.  This may be subject to any prescribed fee permitted by applicable law. You can also ask us to make corrections to your personal information if necessary. In some cases we may not be able to allow you to access certain personal information in certain circumstances, for example if it contains personal information of other persons, or for legal reasons. We may require you to verify your identity before allowing you to access your personal information.

Children

Our website is not intended to knowingly collect personal information from children under 13. If a child has already provided us with personal information, his or her parent or guardian may contact us for the purpose of deleting this information.

Questions, Comments and Concerns

We have appointed our affiliates at CDS as the primary contact regarding privacy laws.  For more information about our Privacy Policy protections, or to voice any concerns, please get in touch with CDS directly:

Attention: Alain Sabbah

647-789-3256

Canadian Dental Services
300-661 Yonge St.
Toronto, Ontario
M4Y 1Z9

Thank you.

Our Address

Dr. John VandenBrink

10534 124 St. NW #112
Edmonton, Alberta
T5N 1S1

Office Hours

Monday ** 7:00 am - 4:00 pm
Tuesday 7:00 am - 4:00 pm
Wednesday 7:00 am - 4:00 pm
Thursday * 11:00am - 8:00 pm
Friday ** 7:00 am - 4:00 pm
Saturday Closed
Sunday Closed


* Alternating Thursdays 7am-4pm
** Alternating weeks open