Patient Information
Frequently Asked
Questions
Helpful answers about appointments, insurance, dental visits, and care at Glenora Dental Family Dentistry.
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Are you accepting new patients?
Yes. Glenora Dental Family Dentistry welcomes new patients and families from Edmonton and surrounding communities.
What should I expect during my first visit?
Your first appointment may include a review of your medical and dental history, a comprehensive examination, any necessary X-rays, and a discussion about your oral health goals and treatment options.
What should I bring to my first appointment?
Please bring your insurance information, a list of medications you are currently taking, and any relevant dental records if available.
How often should I visit the dentist?
Most patients benefit from regular examinations and hygiene appointments, although the recommended frequency may vary based on individual oral health needs.
Can I transfer from another dental office?
Yes. If you are changing dental providers, our team can help coordinate the transfer of records when appropriate.
Can you request records from my previous dentist?
Yes. With your authorization, we can assist in obtaining relevant records from your previous dental office.
Do you see children?
Yes. Glenora Dental Family Dentistry welcomes children of all ages and provides dental care for the entire family.
When should my child have their first dental visit?
The Canadian Dental Association recommends a child's first dental visit within six months of the first tooth erupting or by their first birthday.
Can my children and I request appointments on the same day?
Whenever possible, we are happy to accommodate family scheduling requests.
What if my child is nervous about visiting the dentist?
Our team works to create a positive and comfortable experience for children and will take the time to help them feel at ease during their visit.
Do you provide preventive care for children?
Yes. We offer examinations, hygiene appointments, fluoride treatments, and other preventive services tailored to children's oral health needs.
Do you accept the Canadian Dental Care Plan (CDCP)?
Yes. Glenora Dental Family Dentistry welcomes eligible patients covered under the Canadian Dental Care Plan (CDCP).
Does CDCP cover all dental treatment costs?
Coverage varies depending on eligibility, treatment needs, and the services covered under the program. Some services may require a co-payment or may not be fully covered.
Will I know my costs before treatment begins?
Yes. We strive to provide clear information regarding treatment recommendations, fees, insurance coverage, and any potential out-of-pocket expenses.
Do you offer direct billing to insurance?
We can assist patients with submitting insurance claims and help explain available coverage whenever possible.
Do you offer financing options?
Yes. Financing may be available through LendCare for eligible patients seeking assistance with treatment costs.
What is LendCare?
LendCare is a third-party financing provider that offers payment plans designed to help patients manage the cost of dental treatment over time.
Can I finance treatment if I don't have dental insurance?
Many patients use financing options to help manage treatment costs regardless of whether they have dental insurance coverage.
Can I use insurance and financing together?
In many cases, patients use both insurance benefits and financing options to help manage treatment costs.
Where is Glenora Dental Family Dentistry located?
We are located at 10534 124 St NW #112, Edmonton, AB.
Is parking available?
Paid city parking is available on 124 Street in front of the building. Parking stalls are also available in the lot beside the building, shared with Destination Donuts and Glenora Pet Clinic.
Is your office wheelchair accessible?
Yes. Step-free, wheelchair-accessible entry is available at the rear of the clinic.
Are accessible parking spaces available?
Designated on-site accessible parking is not available. If you have specific accessibility needs, please contact our office and we will do our best to assist you.
Can I take public transit to your office?
Yes. Edmonton Transit routes are located nearby our 124 Street NW location.
How do I book an appointment?
Appointments can be booked by contacting our office directly by phone or through the appointment request options available on our website.
Can I book online?
Patients may request appointments online through our website.
What if I need to reschedule my appointment?
If you need to reschedule, please contact our office as soon as possible so we can assist you and make the appointment time available to another patient.
How early should I arrive for my appointment?
New patients are encouraged to arrive a few minutes early to complete any necessary paperwork and provide insurance information.
What is considered a dental emergency?
Dental emergencies may include severe tooth pain, swelling, dental infections, broken teeth, knocked-out teeth, or injuries affecting the mouth or jaw.
Can I get a same-day emergency appointment?
We make every effort to accommodate dental emergencies as quickly as possible. Please contact our office directly for assistance.
What should I do if I knock out a tooth?
Contact our office immediately. Prompt treatment may improve the chances of saving the tooth.
What should I do if I have a severe toothache?
Contact our office as soon as possible. A severe toothache may indicate an underlying issue that requires professional evaluation.
What if I haven't been to the dentist in several years?
Many patients return to dental care after an extended absence. Our team is committed to providing a welcoming, respectful, and judgment-free experience.
Are dental procedures painful?
Modern dental techniques and local anesthetics are designed to help patients remain comfortable throughout treatment.
I feel nervous about dental treatment. Can you help?
Yes. Dental anxiety is common. We will discuss your concerns and review options that may help you feel more comfortable during your visit.
How do I know if I need treatment?
A comprehensive examination allows your dentist to assess your oral health and discuss any recommended treatment options, including the benefits, risks, and alternatives.
Do you provide dental implants?
Glenora Dental Family Dentistry does not currently offer dental implants. When a tooth needs to be replaced, we can discuss other restorative options such as bridges and help you understand what may be appropriate for your situation.
Do you provide root canal treatment?
Yes. Root canal treatment may be recommended when the inner portion of a tooth becomes infected or damaged.
Do you offer teeth whitening?
Yes. We provide professional teeth whitening options and can discuss whether treatment is appropriate for your needs.
Do you offer treatment for sleep apnea and snoring?
We do not currently offer sleep apnea treatment or oral appliance therapy for snoring. If you have concerns about snoring or possible sleep apnea, please discuss them with your physician, who can guide appropriate evaluation and care.
Do you welcome senior patients?
Yes. We provide dental care for patients of all ages, including seniors.
Can you help me understand my CDCP coverage?
Our team can help explain how your coverage may apply to recommended treatment and discuss any potential out-of-pocket expenses.
What if I am on a fixed income?
We believe patients should understand all available treatment options and associated costs. Our team can discuss insurance coverage, CDCP eligibility, and financing options when appropriate.
Are your dentists licensed in Alberta?
Yes. All dentists at Glenora Dental Family Dentistry hold a dental degree and are licensed to practise dentistry in Alberta through the Alberta Dental Association and College.
What infection prevention procedures do you follow?
Glenora Dental Family Dentistry follows current infection prevention and control protocols designed to support patient and staff safety.
How do you maintain cleanliness and sterilization standards?
Glenora Dental Family Dentistry follows established sterilization and infection prevention protocols aligned with guidelines from the Alberta Dental Association and College and the Canadian Dental Association.
How do you support patient safety?
Patient safety is a priority at Glenora Dental Family Dentistry. We follow established clinical protocols, sterilization procedures, and infection prevention practices designed to support safe and effective dental care.
Still Have Questions?
Our friendly team is always happy to help. Reach out and we'll be glad to assist you.
Patient-Focused Care
Your comfort and well-being come first at every visit.
Experienced Team
Skilled clinicians trained at the University of Alberta.
Comprehensive Care
A full range of dental services for the whole family, under one roof.
Welcoming Environment
A friendly, comfortable place for patients and families of every age.